Warranty

Garden Shed, Workshop, Summerhouse Warranty & aftercare

All Phoenix Garden Buildings have been manufactured using quality slow grown Scandinavian redwood, known for its durability, this has then been pressure treated to give long life preservative protection against rot & decay.

Pressure treatment is a process where the timber is placed into a vacuum tank, where the preservative is forced deep into the wood fibres, the process will leave the timber with a slight green tint, which will change to a honey brown as the timber dries and is exposed to the elements.

This is a specialist treatment which gives the timber long life protection against rot & decay.

There are many advantages for using pressure treated timber, however whether the timber has been pressure treated or not wood is porous and not waterproof, and your garden building is no exception, therefore it is important to protect the exterior wood of your building from the constant effects of moisture and weathering.

Doors and windows should be coated internally and externally.

We manufacture all our garden buildings using the best sustainably sourced materials available, and we have designed and developed our ranges of buildings to require as minimal aftercare as possible.

However, timber is a natural product and will require a little aftercare to ensure you enjoy your building and achieve a long service life.

Warranty

Phoenix Garden Buildings Ltd offer a 12month Warranty on all buildings from the date of installation.

Which covers against product failure through normal use within that period, provided the building has been installed onto a suitable foundation by one of our certified installation teams.

Should a fault develop within the warranty period we will provide all the parts and labour to get the fault rectified.

This warranty is not transferable.

Warranty exclusions

General wear and tear

Customer modifications

Damage caused by third parties

Movement of grounds or where the building has been installed on an unsuitable base.

Timber is a natural product and will be subject to many natural occurring changes, therefore colour change, shrinkage, splitting, cracking, or swelling and moisture ingress are all items of which we have no control.

The use of unsuitable exterior coatings.

Should your building develop a fault within the warranty period or have any further questions contact us on 01977 679300 or e mail info@phoenixsheds.co.uk

Looking after your Phoenix Garden Building

The following information and tips are strongly recommended to ensure you get the best out of your timber garden building.

• All buildings require a solid, even level foundation with as much room around as possible for ventilation and maintenance. Always cut back any overgrowing trees, plants, foliage that may cause potential damp around your building.
• When first installed, pressure treated buildings will still have some moisture in the timber and will naturally air dry very quickly. Always try and ensure that you leave adequate ventilation to allow the final drying of the timber sections, simply leaving the doors and windows open where possible will help this process.
• It is not unusual after initial installation and in damp periods for condensation and moisture ingress to show.
  Condensation will show itself on the inside of windows, on the underside of the roof and may produce runs/drips of water which may look like a leak. Water ingress will leave the wood damp to the touch and may leave watermarks/stains, as the wood is pressure treated this of no detriment to the timber or the structure of the building. Moisture build will occur naturally during damp and winter periods, this may cause dampness and possibly mould/mildew. Acting quickly to remove this by wiping down with a mild bleach & water solution and further ventilation where possible will prevent the mould/mildew from spreading.
  Always store/protect any fabrics/papers/materials in suitable containers during these periods.
• There are many advantages for using pressure treated timber, however all wood is porous and not waterproof, and your garden building is no exception, therefore, to protect your building from water ingress/penetration it is important to protect the exterior wood from the constant effects of moisture and the weather. As soon as the building is dry enough (this will depend on the time of year the building is installed but should be no later than 12 weeks after installation), then a good quality exterior wood stain or paint should be used to protect and waterproof your building.
• As Door and window parts are not pressure treated, these items should be coated internally and externally as soon as possible after installation.
  (As the wood has already been preservative treated during the treatment process, further preservative products will have little or no effect to the protection of the wood and will not be deemed as a suitable exterior coating).
  A suitable exterior coating will minimise further moisture ingress, should any moisture ingress continue further exterior coatings may be required.
  There are many good wood stains/paints available, if in doubt you should seek advice from your retailer or contact us directly. Always follow the manufacturer's instructions.
• Guttering is highly recommended as this reduces the amount of rainwater runoff blowing onto the building walls and soaking into the cladding, it also minimises the splashback often experienced around the lower parts of the building.
  Where fitted check and clear all guttering regularly.
• Consider having a vapour proof membrane liner (VPL) fitted to your building. This is fast becoming a popular low-cost option, the membrane is sandwiched between the cladding and framework, creating a breathable barrier that helps prevent moisture, dust and dirt being blown into the building by strong wind and rainfall. An essential option if you are planning on insulating your building.
• All door and window furniture should be lubricated regularly and because of the inherent nature of timber, minor adjustments to the doors, windows, hinges, handles and locks may be necessary. Where fitted, turn buttons should be used when doors are closed to minimise movement.
• Your building will move as the seasons change this may cause small cracks around joints and seals to open. Silicone seals around doors, windows, glazing, corners, and joints should be regularly checked and resealed when required.
• We use a range of excellent roof coverings, and as like the timber the roof coverings will move with the seasons, regularly check, and clear debris especially where buildings are sited under trees and bushes.
   

We hope you have many years of enjoyment from your new garden building, if you have any questions or concerns, please don't hesitate to contact us.